Frequently asked questions
What is the return policy?
Due to the hygienic nature of our products, we are unable to accept returns or offer refunds. This ensures that every item reaching our customers is brand new and meets our strict quality standards. Please reach out to our support team if you have any questions before placing your order.
When will I get my order?
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location but approximately 2-3 weeks.
How to contact US
You can directly email us from the email below, or instagram DM is always open. We love to make conversation with you.
Where do you ship to and how much?
We ship almost anywhere in the world. We covered the most part of shipping cost. We are handling asia shipping for free, but for the U.S. it cost 5$. Haruto hopes you will understand.